FAQs
At The Olive Grows, we endeavour to make everything as simple as possible.
Please click on any of the frequently asked questions below and if you still have a question that you would like answered, please do not hesitate to call us on 020 8965 3553 or email us at enquiries@theolivegrows.co.uk
 What is the minimum/maximum time I can hire the kitchen?
Do I have to pay a deposit or make a minimum commitment?
How far in advance do I have to book?
Once I’ve booked when do I have access?
When do I have to pay?
What capital or equipment costs will I incur?
What if I need to extend my shift?
What if I need to cancel?
How any users are there at any one time?
How many staff can I bring with me?
Can I bring my own equipment?
Who else has access – what are the security arrangements?
Can I store ingredients, products or equipment when I am not hiring the production facilities?
What is the minimum/maximum time I can hire the kitchen?
You can book as little as one half session (of 3.5 hours). Subject to availability, you can book as many single sessions (of 7 hours) as you need, as regularly as you need. For example:
One session a week on the same day
Two back-to-back sessions (up to 15 hours)
A full 24 hours
The same session/s, every week or on a monthly basis
Do I have to pay a deposit or make a minimum commitment?
There is no minimum commitment; you can use us just once if that is all you need. We only ask that you pay for each of your sessions in advance.
How far in advance do I have to book?
The sooner you book the better, to ensure your preferred dates can be accommodated as fully as possible, but subject to availability, you can book from the day before.
Once I’ve booked when do I have access?
You can have access from the day before to receive or make deliveries in preparation for your production day. You will need to arrange this separately with us, so please email us with your requirements.
When do I have to pay?
All hire fees must be paid in advance. We accept cheques and cash only. Cheques will have to be cleared the day before the hire period commences.
What capital or equipment costs will I incur?
None, unless you have special equipment you wish to bring with you. That is the point of the facilities; we provide a fully functioning kitchen so you don’t have to make a big investment until you are ready for your own commercial premises.
What if I need to extend my shift?
If your production line is vacant for the session immediately after yours, you can extend your booking.
If your production line is booked, you must vacate once your session is complete and leave the production line in a clean and safe condition so the next user can start production immediately. An extra half hour is built in between each session to accommodate production overruns and there is no additional charge for this time.
If you need to extend a pre-booked session, please contact us by phone or email as soon as possible to arrange this.
What if I need to cancel?
If you cancel an order, you will be liable to pay The Olive Grows:
25% of the charges if you cancel within 2 weeks of the commencement of your booking
50% of the charges if you cancel within 72 hours of the commencement of your booking
100% of the charges if you cancel within 24 hours of the commencement of your booking
The cancellation charge will be capped at 25% if we are able to re-book a cancelled session/s, which we will endeavour to do at all times.
How any users are there at any one time?
There are three production lines, so up to three users/businesses can use the kitchen at any one time; one on each of the hot/cooking lines and one on the cold production line.
How many staff can I bring with me?
Up to three people can work on a production line if all are being utilised at the same time. If any of the other production lines are vacant you may be able to bring more staff, so please contact us with your requirements.
Can I bring my own equipment?
Subject to space, you can bring your own equipment. You will need to bring your own knives and chopping boards. You should check with us in advance if you need any specialist equipment as we may not have it available, or may be able to get it for you in time for your session.
Who else has access – what are the security arrangements?
Clients who have made a booking have access to the premises. Each user also has access to lockable, secure storage facilities (dry, chilled and frozen) to ensure the safety of belongings and products.
The premises are shared with the landlord, whose small team of staff also have access.
Can I store ingredients, products or equipment when I am not hiring the production facilities?
Yes, if we have the space available we will do our best to provide storage space. A charge will apply if storage is required for periods longer than your user session plus a day either side.
We are also negotiating with other local business that have spare space to use their facilities for storage.
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